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The Modern Customer Podcast


Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The ModernRead more

Popular episodes

Conversational AI is the Future of CX

Nov 23 • 34:00

Every day, we text to communicate and quickly share news and questions with our family and friends. ...

How To Deliver B2B CX In a Post-COVID World

Nov 16 • 35:38

Customer expectations have changed over the past 18 months of a pandemic, leaving brands with the challenge of pivoting and adapting not only to a new way of living and working but also to a new way of interacting with and serving customers. ...

3 Steps to Practice Long-Term Thinking

Nov 9 • 32:05

The last nearly two years have been dominated by short-term thinking. With the pandemic and world changing so rapidly, most companies had to abandon long-term plans to focus on what’s right ahead of them. In our personal lives, most of us are more focused on getting through the day than working towards our long-term plans. ...

What Modern Customers Want In a Real Estate Experience

Nov 2 • 34:17

To say the real estate market in 2021 is a wild ride would be an understatement. ...

How to Implement AI Marketing in 5 Steps

Oct 26 • 34:04

The future of marketing is artificial intelligence. ...

How To Be A Better Leader for Customers and Employees

Oct 19 • 34:01

Like nearly everything else in the world, leadership has changed dramatically over the last 18 months. Leaders are now faced with a new set of priorities and challenges as they lead their organizations in a rapidly changing world and lead teams and customers who are facing struggles and changes of their own. ...

How David’s Bridal Launched A Successful Loyalty Program During A Pandemic

Oct 12 • 12:43

Most people don’t associate bridal stores with loyalty programs. ...

How David’s Bridal Used Digital Transformation To Update Its CX (Part 1)

Oct 5 • 33:56

Marcum started by looking for friction points and missed opportunities by meeting with teams throughout the company and paying close attention to customer feedback. ...

3 Ways Customer Preferences Are Evolving In Banking

Sep 28 • 31:23
Banking used to be a completely people-oriented business. Customers chose the bank that was closest to their neighborhood and went inside to interact with bankers for every transaction and question they had. 

But now, what customers look for in a bank and how they interact with their money is changing. Customers now bank more digitally and want convenient technology-driven...

How To Create Remarkable Experiences Customers Want To Share

Sep 21 • 32:16

When it comes to marketing, word of mouth is considered the Holy Grail. There’s nothing better for companies than customers sharing experiences and talking with family and friends. ...

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