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The Customer Success Podcast


The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Popular episodes

Learning from Churn and how CSMs can become better investigative journalists

Oct 28 • 23:13
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.

Losing customers to churn is painful, we can’t deny that, but it is key for businesses to make the most out of these situations and learn from their customers’ ex...

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Jan 17 • 34:08

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Dec 7 • 36:43

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

Nov 18 • 38:41

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

Nov 11 • 27:46

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

Oct 22 • 40:37

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

Oct 15 • 33:42

How To Create A Diverse Customer Success Team With Carine Roman

Oct 1 • 31:13

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

Sep 23 • 27:45

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

Sep 23 • 31:26

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