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Heart of Business


Heart of Business offers a behind-the-scenes look at the greatest teams in business and sheds light on the inspiring ways they connect with their customers. In every episode, we’ll speak to a leader whose team has gone the extra mile to connect with customers and serve them in really meaningfulRead more

Popular episodes

International travel is back. Is that a good thing?

Sep 22 • 33:25

In the first season of Heart of Business, we talked a lot about travel. We had wanderlust, but we were trapped at home. But now that we're able to start getting back out there, should we?...

How to work when you can't work happier

Aug 18 • 44:10

Front's founding motto was "work happier." But is that even possible for people whose communities face discrimination and violence on a daily basis? In this episode, we talk to Front employees, leadership, and mental health experts to find out....

An oral history of Save Our Stages Fest

Jun 30 • 31:14

In Fall 2020, the National Independent Venue Association (NIVA) teamed up with YouTube to produce the SaveOurStages Festival — quite possibly the biggest virtual music festival of all time — to raise money for the Save Our Stages Act: life-saving federal aid for the nation’s independent music venues. They were the first businesses to close due to COVID-19 and they’ll be th...

Heart of Business Season 2 Teaser

Jun 29 • 01:01

The second season of Heart of Business is here! In this new season, the episodes are a bit shorter, but the stories are front and center. Like the story of how musicians and fans came together to save an entire industry. And how public and private scientists developed a vaccine in record time to save millions. Or how travel is returning, but better and more sustainable tha...

Growing Hockey in the Desert During a Pandemic

Mar 10 • 35:16

It's been 25 years since the Winnipeg Jets moved from Canada to become the Arizona Coyotes. It's been almost as long since show producer Matt Klassen made the same move. If you're a fan of hockey, you've probably seen your fair share of news stories during that time about how "hockey can't work in a desert." About how the Coyotes are doomed....

Reimagining SaaStr in the Age of COVID-19

Feb 18 • 59:17

In this episode of Heart of Business, Anthony and LB get a play-by-play of the last-minute cancellation of last year's SaaStr Annual because of COVID-19....

Finding Strength in Vulnerability

Feb 4 • 45:37

In this episode of Heart of Business, Anthony and LB chat with Kulveer Taggar, CEO of Zeus Living, a short term rentals company offering furnished, ready-to-live-in rentals. ...

How TripActions built the ‘best experience in business travel’ — without travel

Jan 13 • 41:52

LB and AK miss traveling so much, they're even looking forward to business travel. A redeye flight out of SFO sounds pretty nice to a cooped-up former jet-setter. But what if your business model is business travel? You're even more eager for people to get back on the road. In episode three, AK chats with TripActions CMO Meagen Eisenberg about her company's journey through ...

Gainsight's CEO on the conference that launched the customer success movement

Dec 17 • 50:24

In episode two, AK catches up with his former boss, Nick Mehta, CEO of Gainsight. They talk about how Gainsight hitched its fate not to a technology or a trend, but to its customers, and went all in on creating a community for them with the Pulse Conference. This interview was recorded before the announcement that Vista Equity Partners would be making a majority investment...

How Snaptravel found purpose and profitability in a pandemic

Dec 3 • 41:53

In the inaugural episode, AK speaks with Ally Bashir, Head of Customer Experience at Snaptravel about how her team delivered amazing customer experience, found a new sense of purpose, and helped the company reach profitability -- all amidst the COVID-19 pandemic. ...

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