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Courier Workshop

Business

Produced by Courier, the defining media brand for a new generation who want to live and work on their own terms, the Courier Workshop podcast explains key business topics in order to help you work better. Each episode takes a deep-dive into one essential concept and unpacks it – defining terms,Read more

Popular episodes

Press Coverage

Dec 16 • 20:01

Having your business talked about in the right places – for free – is something pretty much every business is after. But how do you go about it? We talk to Jesse Derris, founder of strategic communications agency Derris; Kim Pham, co-founder of Asian food brand Omsom; and Hana Sutch, founder of walking app Go Jauntly, to talk about the tactics to getting press coverage – i...

Customer Support

Dec 2 • 17:01

How a business interacts and supports its customers is super important to keeping hold of them – and attracting new ones. We speak to James Loach, head of UK customer experience at men's grooming brand Harry's, and Coulter Lewis, founder of lawn care brand Sunday, to dig into the details of how they go about it. Plus, we get the lowdown from Kristen Durham, VP of Zendesk's...

Pay Equity

Nov 18 • 16:32

Despite positive intentions, achieving pay equity across your business isn't something that'll just happen organically. In this episode, we learn how two companies, Buffer and GrantTree, have brought in innovative approaches to ensuring people are paid fairly, based on their skills, experience and knowledge. We also dig into how you can adapt your compensation structure to...

User Research

Nov 4 • 23:49

Understanding the wants and needs of your customers is essential when you’re creating something. We talked to Katy Marshall, the VP of Pattern Brands, and Ben Witte, the Founder of Recess about how they factored user research into their product development processes. And, we got tips from qualitative research consultant Lucy Morris on how to run focus groups and customer i...

Delegation

Oct 20 • 13:59

Everyone knows how important delegating tasks is to growing a business, but plenty of founders find it hard to get out the weeds – whether that's because they don't know how to or just don't want to. We speak to a couple of founders on how they’ve improved their process and get taken through a step-by-step guide to effective delegation from someone who's taught Amazon and ...

Content Usage Rights

Oct 6 • 15:39

Effective Interviews

Sep 22 • 18:37

Market Assessment & Positioning

Sep 8 • 18:03

Carbon Footprints

Aug 25 • 22:15

Referral Marketing

Aug 11 • 16:49

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