Andrew Michael

Business • Technology

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

Popular episodes

EP 124 | Srikrishnan Ganesa (Rocketlane) - How revisiting your target market can help accelerate growth.

Jul 28 • 38:11

Today on the show we have Srikrishnan Ganesa, co-founder and CEO of Rocketlane....

EP 123 | Paul Lynch (Chargify) - The only silver bullet to mitigate churn is value

Jul 21 • 33:42

Today on the show we have Paul Lynch, CEO at Chargify. ...

EP 122 | A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)

Jul 14 • 37:56

Today on the show we have an extremely exciting announcement to make and I am joined by a special guest, Panos Papadopoulos, partner at Marathon Venture Capital....

EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.

Jul 7 • 36:36

Today on the show we have Wayne McCulloch, Global Head of Customer Success at Google Cloud (SaaS)....

EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away.

Jun 23 • 36:21

Today on the show we have Jeremey Donovan, SVP of Revenue Strategy at SalesLoft....

EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention.

Jun 16 • 32:34

Today on the show we have Fletcher Richman, co-founder of Halp who now serves as the head of Product for Halp after the recent acquisition by Atlassian....

EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.

Jun 9 • 37:02

Today on the show we have Esben Friis-Jensen, co-founder and Chief Growth Officer at Userflow. ...

EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.

Jun 2 • 35:29

Today on the show we have Teresa Anania, VP of Global Customer Success and Renewals at Zendesk....

EP 115 | Eric Kaeting - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.

May 26 • 29:59

Today on the show we have Eric Keating, VP of Marketing at Appcues....

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