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Project Management Happy Hour

Apr 6, 2021

067 - What the heck is ITSM? And how is it like Improv?

about the episode
If you are a PM working in or with a large enterprise, you may have heard of ITSM, or the ITIL framework. And you may well have been asked to create additional deliverables and go through some processes to support ITSM. But what is it? How does itRead more

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